Onboarding took longer than expected and steps felt out of order
The whole training and onboarding process felt quite lengthy, probably longer than I initially expected. I found that the sequence of steps wasn’t very intuitive; it sometimes made me repeat certain parts unnecessarily while important later stages seemed rushed or skipped. This added to the time it took me to properly understand how to use the dialer and database features. Also, the automatic updates didn’t align well with the training schedule, which made it harder to keep up. The telephonic support was reachable, but not always helpful in clarifying the onboarding confusion. Sign-up and payment were straightforward, so at least billing wasn’t a problem. Overall, I think they could improve the order and pacing of the training steps to make it more user-friendly and time efficient for new customers like me.