Onboarding took longer than expected and felt slow overall
Once I started the training and onboarding, it became clear that getting up to speed was a drawn-out process. While the initial software installation and sign-up were fairly quick, moving through the training modules and setting up the calling tools took longer than I had hoped. The training content itself was plain and factual but didn’t feel very engaging, which made the process drag on. I also had to revisit some of the earlier steps when I realized the dialer setup wasn’t complete, adding to the total time. Support was reachable on the phone, and I was able to ask questions, but I felt a bit like I was left to figure out some aspects alone. Overall, the combination of slow progress and a somewhat dry training experience made onboarding frustrating and time-consuming.