I found the onboarding and training process quite slow when things did not go as planned. Initially,

I found the onboarding and training process quite slow when things did not go as planned. Initially,

I found the onboarding and training process quite slow when things did not go as planned. Initially, the introduction to the software was straightforward, but when I encountered issues during setup, the support responses took much longer than I had anticipated. It was frustrating because I expected quicker resolutions to problems that seemed simple. The training material was adequate, but it did not provide much help when I faced unexpected glitches. The telephonic support was polite but often unable to provide immediate solutions, resulting in back and forth communication over several days. The database feature itself worked fine once set up, but the delay in training extensions made the whole experience longer than I needed. I was able to understand some core functionalities eventually, but the time taken to reach that point was frustrating. Updates were automatic, but some introduced minor bugs that further slowed my progress. The payment and sign-up process went smoothly, which was one good aspect in the whole experience. Overall, the onboarding could be quicker and more responsive to issues for an improved customer experience.