The training and onboarding was a mixed experience from my perspective. While the software’s main fe

The training and onboarding was a mixed experience from my perspective. While the software’s main fe

The training and onboarding was a mixed experience from my perspective. While the software’s main features were explained, I often found the wording of some labels unclear which slowed me down considerably. I spent more time than I anticipated trying to understand what certain functions meant within the database and call dialer tools, which affected my ability to smoothly integrate the workflows. I appreciate that the training materials covered many aspects, but the ambiguity of some terms could confuse those who are new or inexperienced. It felt like I was repeatedly guessing or needing to pause and review instructional text. On the positive side, once I got past the initial confusion, the software worked quite reliably with no major issues, and the support team was reasonably responsive when contacted. I would recommend clearer labeling in future updates to speed up onboarding and avoid the extended time I ended up investing in grasping basics. This would greatly enhance user confidence and reduce frustration during setup.