The onboarding and training process with WFHI ended up being a lot slower than I initially anticipat
The onboarding and training process with WFHI ended up being a lot slower than I initially anticipated. From the moment I signed up, I was under the impression I would be able to get started quickly and smoothly, but that wasn’t exactly the case. The training materials weren’t very well organized, which made it tough to find what I needed to complete each step efficiently. There were delays getting access to some parts of the software, particularly the calling tools and the database feature, which slowed down my progress. The instructions provided over telephonic support helped, but they sometimes lacked clarity and left me with more questions. A lot of time was spent troubleshooting simple issues and learning to navigate the updates that would automatically install without much of an explanation. In the end, I did manage to get going, but the process took much longer than I expected, which hampered my initial enthusiasm. I think more upfront guidance or a clearer onboarding roadmap would really help new users get started faster.