Onboarding took longer than before but with clear benefits
The onboarding and training experience with WFHI's setup was quite different from what I'd used prior. One moment that stuck in my mind was during the guided tutorial on the calling dialer tools, where the interactive approach really clarified features I had glossed over in past trainings elsewhere. It took a bit longer than expected, though — spending nearly twice the time to complete the onboarding compared to older software I've tried. Despite that, I appreciated how the pace allowed me to digest the details and practice a few tasks before moving on. The rest of the training was a bit blurrier to me; I remember mostly jumping between short videos and reading documents without a structured environment. Still, overall I felt this onboarding flow was more thorough and set me up better for real use, even if it meant investing more time upfront. So while I hesitate over the length, the clarity and hands-on style made it genuinely useful compared to previous experiences where things went faster but felt less grounded.