Onboarding took longer but ongoing use is easier
I expected the onboarding process to be relatively quick based on initial impressions, but it turned out to be a bit more time-consuming than I thought. Setting up the calling tools and understanding the database features required several sessions of training and practice, which meant upfront investment of time before I felt fully comfortable. However, compared to my expectations of continuous troubleshooting, the ongoing usage has been much smoother. Automatic updates work quietly in the background, so I don’t have to worry about manual patches or missing features. The telephonic support team was available during those initial setup days and answered my questions clearly, adding to the overall positive impression. Although the initial time commitment was more than anticipated, I appreciate that I won’t have to repeat this heavy setup effort often, as day-to-day workflows now run more efficiently thanks to the solid onboarding foundation.