Onboarding took its time but it covered enough ground
The training and onboarding process with WFHI definitely required a good chunk of time, more than I initially anticipated. Going through the database setup, understanding the dialer interface, and getting familiar with the calling tools wasn't immediate. They did cover everything I needed, though sometimes the pace felt slow enough that I wondered if I would need additional help next time. However, all aspects were explained systematically and the tutorial sessions felt comprehensive enough to rely on solo if I revisit the tools later. Overall, the time invested seemed justified by how thoroughly I could grasp the workflows and software functionality. I don’t think I’d go back for extra help often but I do recognize that some topics were quite dense and might need a refresher down the line.