Onboarding took forever, seriously frustrating
So hey, I tried diving into the training and onboarding with the WFHI stuff to get things started, but man, it dragged on way too long. It wasn't like a quick setup at all, and I kept hitting walls trying to get the hang of the dialer and database features. I thought it would be more straightforward, but the instructions seemed all over the place and I had to basically guess what to do next a lot of the time. The support line wasn’t much help either, they’d take ages to respond or sometimes you just had to leave a voicemail. By the time I finally figured some things out, I felt like I wasted a week just learning how to navigate the platform. Automatic updates showed up but not enough to speed things up, and they didn’t seem to explain what changed each time which added to confusion. Even signing up and dealing with billing took longer than expected because the invoices weren’t very clear either. Honestly, if the onboarding was smoother, I think I wouldn’t be this frustrated.