Onboarding took forever because I had to figure most of it myself
I was honestly expecting the training and onboarding to be a lot more guided and thorough, but most of the time I ended up figuring things out on my own. The welcome materials were okay, but the steps after sign-up weren’t very clear to me, especially when it came to using the calling tools and navigating the database. It felt like no one was there to walk me through the details, and even telephonic support was hard to reach or often didn’t have clear answers. Because of this, I spent many hours trying to learn basic functions that I thought the training would cover upfront. Automatic updates sometimes changed things without me really knowing, which caused confusion. Even the payment and invoicing parts weren’t explained properly, so I hesitated at times to proceed. Overall, the whole process dragged on much longer than it should have because I did most of the work to get started. It was frustrating to not have a smoother onboarding experience, given that I was trying hard to adapt quickly.