onboarding took far too long, though dialer was decent
You need to seriously consider how long it took me to get going with your training and onboarding process. Honestly, it dragged on much longer than expected and felt cumbersome trying to sort through the multiple modules. It seemed like the pacing wasn’t optimized for someone trying to start work quickly. While the dialer tool itself performed reliably without disconnects or glitches over the week I used it, this good part couldn't overshadow how frustrating the overall start was. The slow pace of learning and unclear instructions initially made it hard for me to fully utilize the software’s features. You might want to review how you organize the onboarding material and how quickly new users can become productive. If this improved, I'd find it easier to recommend your product moving forward.