Onboarding took far too long because you didn’t handle errors well

Onboarding took far too long because you didn’t handle errors well

You need to address how the training platform manages when things don’t go as planned. During my onboarding, multiple times I encountered errors in the software that stalled my progress, but there was no clear guidance on how to fix them or who exactly to call for immediate help. This lack of proactive troubleshooting extended the whole process by several days longer than it should have been. I kept having to wait on telephonic support with mixed results instead of swift resolutions. This made me frustrated because the time spent trying to correct basic problems took away from learning and effectively using the actual call and database tools.