Onboarding took effort but was mostly as expected
The training and onboarding process required more effort than I initially thought it would, which was a bit surprising. While many aspects matched the expectations I had before signing up, especially the step-by-step guidance for using the calling tools and dialer, there were moments when I had to backtrack or double-check details in the database feature. The onboarding was thorough and covered the software interface well, yet I found some automatic updates introduced changes I wasn’t prepared for, which slowed me down for a bit. The telephonic support did help clear up a few questions quickly, but overall, the blend of clarity and unexpected complications made the training a mixed experience. The invoicing and payment process was straightforward though, which was a relief after the slightly bumpy start. I think the training is solid, but I had a small reservation about whether the onboarding flow could be streamlined to reduce these hiccups so it feels less effortful for new users.