Onboarding took effort but was manageable
I went through the WFHI training and onboarding recently and found that while there was substantial guidance, quite a bit of figuring things out had to be done independently. The initial materials and setup walkthrough did a good job of explaining the basic use of the software and calling tools. However, much of how to best integrate the database and manage ongoing workflow adjustments was something I had to experiment with on my own. The automatic updates occasionally altered certain features, so I had to re-learn some steps rather than relying solely on the training alone. Even the telephonic support, while helpful, assumed some familiarity with the platform and didn't cover every nuance in detail. Overall, this meant I had to invest extra effort outside scheduled training sessions to get comfortable with the software. I'd say this effort was worth it because the platform eventually fit well into my work pattern, but users should expect an active learning period rather than expecting everything to be fully guided from the start. The onboarding journey was manageable, though it demanded a proactive approach to mastering the system.