Onboarding took effort but was better than past experiences
I found the training and onboarding here more comprehensive than what I had used before. The software itself was fairly intuitive once I got the basics down, unlike previous tools that were more confusing. Setting up the database and getting comfortable with the dialer required some focused effort, but it was manageable. What I liked was that the training didn’t waste time on fluff; it was straight to the point. The automatic updates helped keep the platform current, though sometimes I noticed small glitches right after updates. The calling tools worked well during my normal work hours, and although support wasn’t always immediately available, when I needed priority help it was largely effective. Overall, while it took some effort to learn and adjust during onboarding, I didn’t feel overwhelmed and certainly found it better than the alternatives I had seen before.