Onboarding took days, everyday issues kept cropping up
Honestly, the training and onboarding process with WFHI stretched longer than I expected. It wasn’t just about the initial setup; complications with the calling tools and dialer kept cropping up during the first week of actual use. Each day felt like explaining the same basics again—a real slog. The software updates sometimes changed things without clear notice, which confused the day-to-day workflow repeatedly. Also, invoicing and payment procedures were straightforward enough but managing the database feature still felt awkward until I adapted over these many days. Despite multiple calls with support and frequent training reminders, the overall experience was wearying because it took several iterations to get the routine right. I’m not new to remote software but this onboarding really tested my patience. Still, now that it’s settled, I appreciate that it can manage calls and workflows pretty well once you get past those initial hurdles and frustrations over the days it took.