Onboarding took about a week but was logical
My experience with the WFHI support and communication was quite good overall, especially in terms of the order in which they guided me through the setup activities. The steps followed a sensible progression from account set-up and software access through to learning the dialer features and using the database. Each stage built nicely on the previous one, which helped me feel confident rather than overwhelmed. However, I did notice a slight pause between receiving some answers and the subsequent instructions, which stretched the timeline a bit beyond what I expected. Despite this, telephonic support was responsive and helped clarify any confusion quickly when I reached out. The training sessions were paced well but occasionally repeated some points I already understood, which felt a bit redundant but might help those less familiar with such platforms. Payment and invoicing were well explained and easy to manage online without delays. Overall, the onboarding lasted roughly one week, and while the sequence was effective, a bit more promptness in communication would be welcome. Still, I found the experience mostly positive and balanced.