onboarding took a while but instructions were clear
The training and onboarding process with WFHI took more time than I expected. The wording and labels within the software sometimes felt inconsistent, making it tricky to navigate through certain features like the dialer and database. Despite that, the instructional materials were clear enough to get past the initial confusion. Using the automatic updates was simple with little impact on workflow downtime, which I appreciated. The telephonic support was practical, providing straightforward answers, though I wish the language used in prompts and menus was more intuitive. Sign-up and payment were handled smoothly, and the invoicing was timely and accurate. While the time investment was higher than anticipated due to some unclear terms and labels, the overall experience made it possible to eventually use the tools effectively. It could definitely benefit from polishing the UI wording to help streamline the learning curve for new users.