Onboarding took a full week but the support was responsive
My experience with the training and onboarding was mostly positive, especially because the team responded to my queries fairly quickly. After signing in and setting up my profile, I went through the first training module which explained the dialer and database functions well enough. There was a minor hiccup when a feature update affected the dashboard layout midweek, but the prompt telephonic support clarified the changes. Despite some initial confusion, the responses ensured I stayed on track. The onboarding overall took about a week, which felt reasonable to absorb all the materials and experiment with the software myself. Although the training wasn’t lightning-fast, the useful guidance helped me grasp the workflow without too much frustration. The automatic updates sometimes altered settings unexpectedly, but the support team helped me adjust quickly each time. It was a practical process that mostly did its job in getting me set up and ready to use the tools effectively.