Onboarding took a bit more time than expected but had its pros and cons
My onboarding experience with WFHI was a mixed bag when it came to time and waiting. On one hand, the training sessions were quite detailed and helpful for understanding the software’s many features. The comprehensive walkthroughs helped me get a good grasp of the dialer and database in just a few sessions. On the other hand though, I found that waiting for telephonic support during some issues took longer than I wanted. Sometimes, there were delays in scheduling live training follow-ups which stretched out the overall onboarding duration. Plus, a few technical glitches during early days forced me to repeat certain steps more than once. Still, weighing all that against the thoroughness of training and the gradual familiarity I gained, I feel the time investment was reasonable given the complexity of what the software offers.