Onboarding took a bit longer than I thought it would
When I signed up for the training and onboarding, I expected to be ready to use the system fairly quickly. The overall process started well, with the initial modules covering basics that were clear enough. But the pace slowed down halfway through because some parts of the onboarding were more detailed and required more time than I thought. I wouldn't say it was frustrating; it just took more patience than I had initially hoped. The trainers were responsive, but information was delivered in segments that felt somewhat drawn out. By the time I completed the onboarding, I was comfortable with the software’s core features, especially the calling tools and database. Still, I think the onboarding duration could be trimmed a bit to suit people looking to get going faster. The payment and invoicing part was smooth and transparent, which helped reduce any anxiety at the start. Overall, the experience was okay; I got what I needed but with a bit more time than I expected from the training.