Onboarding Timeline Met My Expectations, With Minor Delays
When I first started the training and onboarding with the software, I expected it to take quite some time to really get comfortable using the calling tools and managing the database feature. The initial sign-up and invoicing were simpler than I thought, which was a pleasant surprise. However, getting the hang of the workflow and dialer took a few extra days beyond what I anticipated. The training sessions were comprehensive and included helpful explanations, but there were moments when the pace felt slower than necessary for someone who wanted to dive in quickly. Still, I appreciated the automatic updates because those ensured I was always working with the most current version without needing to manually check. The telephonic support offered decent assistance during onboarding when I faced questions, although their availability occasionally didn't match my preferred working hours, causing minor delays in getting real-time help. Overall, the total time spent onboarding was neither too long nor particularly short, so it more or less aligned with what I expected when starting out with the software and training.