Onboarding support was lacking when issues arose
The training and onboarding process initially seemed straightforward, but I soon encountered some technical glitches that the system didn't handle well. For example, when I tried setting up the database feature, an unexpected error stalled my progress and the automatic updates seemed to complicate things instead of helping. While the software's design is generally intuitive, the lack of timely telephonic support made resolving these issues frustrating. It was also difficult to find clear guidance within the training materials for these specific problems. I appreciated that at least the sign-up and payment process went smoothly without any delays or confusion. However, considering the overall onboarding experience, the hurdles I faced at critical early stages made the process slower than expected. I expected better coordination between the training content and live support. These initial problems dampened my confidence in how well they handle things going wrong, which is why my rating reflects these concerns despite the one or two acceptable aspects.