Onboarding support required patience but was caring
The training and onboarding for this software involved plenty of back-and-forth questions, which honestly took more time and effort than I initially expected. I didn't feel like it was a rushed process, though, because the support team was responsive enough to assist whenever I reached out with doubts or issues. It felt like they genuinely wanted to help even if sometimes their replies weren't instantaneous. I appreciated that the dialer and database tools were introduced gradually, giving me time to get comfortable without being overwhelmed. Automatic updates came through regularly and didn't disrupt my workflow, which was a relief. Though the payment and invoicing sections were clear, getting the hang of the software’s more advanced features demanded persistent attention and repeated clarification during training. This wasn't a deal-breaker, but it meant I needed to invest steady effort before I could confidently manage the software. Overall, the experience was quite positive, supported by care in communication, even if the pace required was a little more than I perhaps wanted.