Onboarding support missing, very disappointing
My experience with WFHI training and onboarding was frustratingly poor because I rarely received timely responses whenever I reached out for help. The support team was supposed to guide me through setting up the dialer and database features, but the communication lag made the process drag extensively. Despite multiple phone calls and messages, I often found myself waiting with no clear updates or assistance. This lack of responsiveness made it impossible to progress meaningfully with the software, and I was left confused about how to integrate automatic updates or navigate the invoicing system. It felt like the human element of the training was missing entirely. Without adequate help, I couldn’t fully benefit from the product, and it has left me quite disappointed in what I expected to be a more supportive environment. I wanted a straightforward onboarding experience but found only gaps where I anticipated helpful guidance and clarity.