Onboarding support handled errors poorly
The training material provided was comprehensive initially, but when issues occurred with the calling tools during my exercise, the onboarding support did not assist effectively. I tried reaching out multiple times hoping for clearer guidance, but the responses were delayed and often off-topic, which made the situation worse. The database feature was the only area where I noticed consistent stability and some helpful documentation to troubleshoot minor problems. However, when it came to the automatic updates, these sometimes interfered with the workflows without any appropriate notices or rollback options, causing confusion. I acknowledge that the payment and invoicing process was well organized and smooth, which was the one positive aspect during this otherwise frustrating onboarding period. I expected better handling of technical difficulties and quicker, more relevant support interactions as per industry norms. The lack of real-time assistance or guided corrections during failures detracted significantly from my initial impression of your training services.