Onboarding stumbled but training session went fine
Starting with the onboarding process, I found it quite frustrating how things went wrong right from the setup. The sign-up was not smooth; multiple automatic updates caused interruptions and I lost some progress. It was difficult to fully understand the sequence of steps, and the dialer tool had bugs that disrupted my calls several times. The database feature also seemed confusing because it did not match the workflow explained during the initial training. However, I must say that once I finally got to attend the training sessions, they were clear and well-structured. The trainers presented the material systematically and addressed questions effectively. It's just that the initial onboarding experience was quite challenging and made me feel uncertain about continuing. While the telephonic support was reachable, it took long for issues to be resolved. The invoicing process was straightforward enough, with no confusing charges. All in all, the training itself was good and helped me grasp the software’s capabilities, but the problems I faced in onboarding and tool functionality negatively shaped my overall impression.