Onboarding steps were mostly logical, with a few unclear moments
The training and onboarding sequence felt generally sensible, starting from account setup, then moving to basic tutorials on software and the calling tools. The order helped me acclimatize step by step rather than diving into everything at once. However, there were moments when the sequence did not quite match my expectations or needs, such as when details about database use came late and I had already started handling calls. This made some information feel out of place or redundant. The self-paced nature was good overall, as I could spend more time on parts that were challenging. The training materials were clear enough to follow, although I think integrating the calling and database features a bit earlier would have been helpful. Despite minor gaps, the onboarding flow did allow me to get started reasonably and with adequate guidance. My verdict is that it is a decent setup process with room for improvement in the logical progression of content and timing.