Onboarding steps were generally in a sensible order
Reflecting back on my experience with the training and onboarding process, I think WFHI mostly arranged the steps logically. Starting with the basics of software access and sign-up set a clear foundation before moving on to using the dialer and database features. The invoicing and payment explanations could perhaps have been integrated a little earlier, as understanding billing helps in planning usage effectively, but overall it was not a major hindrance. The training sessions were paced in a way that allowed me to grasp key concepts without feeling rushed. However, I did notice that some advanced features of the calling tools were introduced somewhat late, which caused a bit of confusion once I reached that stage. Despite that, the availability of telephonic support made it easier to fill those gaps. Over time, I have come to appreciate that the flow makes sense for a broad set of users. Though not perfect, I am satisfied with how the onboarding steps were structured and would say the sequence helped me get started without too much difficulty or backtracking.