Onboarding Steps Were Frustratingly Backwards
I’ve gone through remote workflow software before, and honestly, this onboarding flow didn’t make sense. First, they had me set up with the database before even mentioning the calling tools or dialer, which felt backward since you want those aligned. The support was reachable on the phone, which was something I appreciated, but the calls didn’t clear up my confusion about the sequence of steps. Automatic updates came in without warning and sometimes broke things in the dialer, making calls buggy during work hours. The invoicing felt uncoordinated too – I received the invoice days after signing up, and the payment process wasn’t explained clearly upfront. Overall, the only thing I can say was okay here is that the telephonic support did eventually respond, even if slowly. For a piece of software meant to streamline remote work, the communication around setup felt scattered and unnecessarily frustrating. It’s a real shame because the software itself had potential, but these process issues put me off continuing.