Onboarding steps took too long and felt scattered
The onboarding for the training program was quite frustrating because the steps did not follow a clear sequence. Right from the beginning, it felt like some basics were skipped and I had to jump between tutorials that did not connect logically. It felt like I was constantly going back and forth, trying to find the right module to watch next or which action to take. The dialer setup instructions were presented too late, after I had tried to access features that needed it. The database introduction was mixed up with the calling tool guide, which confused me further. Overall, the effort required to get through this confusing order was more than I expected, making me hesitant to continue with the training without additional help. The process could be improved by clearly defining which steps come first and ensuring that each one prepares users for the following tasks rather than overlapping or repeating content.