Onboarding steps thode confusing rahe, training bas thik thi
Main yeh batana chahungi ki tum logon ka onboarding process mujhe thoda ajeeb laga. Sabse pehle to jo sequence tha training aur software ki access ka, wo mere hisaab se bilkul logical nahi tha. Tumne hume pehle software ke interface pe daala, phir training thodi baad mein di, jis se confusion badh gayi. Agar training pehle hoti, toh main zyada confidently sab kuch samajh pati. Haan, dialer system thoda responsive tha, uske liye tumko credit dena padega, but baki sab milaake process thoda scattered tha. Payment aur invoicing ka part toh theek tha, clear aur timely mila, usme koi dikkat nahi thi. Lekin mujhe lagta hai ki agar onboarding steps ko simple aur zyada structured banaya jaye, toh naye users ko kaafi rahat milegi. Mujhe kisi ne samjhaya nahi ki database feature kaise effective use kar sakte hain pehle din, hatta ki telephonic support lene mein bhi clarity nahi thi, toh main ne kaafi apne se hi samajhne ki koshish ki. Overall, mujhe tumse thoda zyada behtar sequence aur guidance expected thi.