Onboarding steps surprised me, some worked well but others less so
When I started with the training and onboarding, I was expecting a smooth flow from sign-up to software usage, but what I got was mixed. The initial payment and invoicing process was clear and well-set, which made that part very simple. Then when the training modules started, their order felt a bit out of place; for example, some advanced features like dialer settings were introduced before I'd properly learned basic database management. That made certain sections confusing because I was asked to use tools I hadn’t fully got accustomed to. Telephonic support helped fill the gaps but wasn’t always immediately available. I appreciated the automatic updates keeping the software current, though sometimes those updates caused slight interruptions mid-training. Overall, I liked enough parts to rate it mid-level, but I think the sequence of steps could be reordered to make the onboarding friendlier and flow better from simple to complex.