Onboarding steps mostly logical but room for clarity
The training and onboarding process generally followed a sensible order which helped me grasp the basic workflow without too much confusion. I appreciated that the initial modules introduced the core software features before moving on to more complex tasks like managing the database and using the dialer effectively. However, I found that the step covering the calling tools overlapped slightly with the telephonic support introduction, which could be streamlined further. Some clarification on the sequence of updates and how they integrate with daily tasks would also enhance comprehension. Overall, the flow was well structured but could benefit from better signposting between sections to prevent redundancy. The onboarding was thorough enough to get started quickly, though a few transitions felt abrupt and led me to revisit certain parts later on. These minor issues did not majorly impact my ability to learn but affected the overall fluidity of the experience. Still, the support and training materials were accessible and detailed, so I expect to improve as I continue.