Onboarding steps mostly clear, some confusion with training
The onboarding flow was quite good in how it walked me through setting up my profile and connecting to the database, which was helpful and straightforward. But when it came to the training lessons, I felt the order could have been improved. For instance, the tutorial on using the calling tools came after I had already spent some time trying to figure it out on my own, which was confusing. It might’ve been better if the training introduced the dialer earlier so I wouldn’t feel lost during those initial calls. That said, I did appreciate how each step in setup included prompts and reminders, so I didn’t completely get stuck. Looking back, the sequence was okay overall, but I keep thinking it could have been smoother if the key skills were in a more logical order instead of jumping around. Still, it wasn’t a total mess, just something that could be better arranged next time.