Onboarding steps ka order bilkul samajh nahi aaya
Maine WFHI ka software kharida tha aur mujhe lag raha tha ki onboarding ka process logically arranged hoga, lekin mera experience bilkul alag tha. Sabse pehle, invoices generate karne se pehle mujhe training attend karni thi, isse confusion hua ki mujhe pehle kaunse step poora karna hai. Software access lene me bhi der hui kyunki sign-up ke baad koi clear confirmation nahi mila ki system ready hai ya nahi. Calling tools aur dialer ke use karne mein bhi basic guidance ki zarurat padi, jo training me thoda vague tha. Database integration ki sochi thi as a smooth flow, par yahaan bhi steps jumbled lage. Automatic updates ke baad kuch features disappear ho gaye jinhe mujhe manually restore karna pada, jo frustrating tha. Telephonic support toh difficult tha reach karna, call attend hone me bohot wait karna pada, aur help bhi thodi generic mili. Payment aur invoicing process bhi time-consuming tha, kyunki bar bar details verify karwani padhi aur lagta tha ki system properly sync nahi hai. Overall, mere liye ye onboarding aur sales steps ko ek thik order me rakhna bahut important tha, par wo absent tha. Isliye ye pura experience disappointing raha, aur maine expect kiya tha ki better coordination milega setup ke time. Ye sab kuch kaaran hai ki main apna experience frustrated kehunga.