Onboarding steps flow was well structured, but training audio was lacking
I found that the onboarding process generally followed a sensible order which made it easier to learn how to use the software. The initial steps such as setting up profiles, connecting the database, and understanding the dialer features were arranged logically. This sequencing helped me avoid confusion early on, and I liked how invoices and payment procedures were also integrated clearly into the onboarding stages. However, during the training sessions, I noticed that the audio explanations sometimes were either too fast or hard to follow. This affected my ability to absorb all the information at once. While the telephonic support was helpful in filling gaps, better audio pacing in training videos would improve the experience. Besides that, automatic updates did not disrupt work and were implemented smoothly. Overall, the structure of the onboarding was good and supported a systematic approach, but slightly improved training delivery methods could help users understand the tools even better.