Onboarding Steps Flow Needs a Little Tweaking
When I first started using the WFHI software, I noticed the setup guide had a clear sequence at the beginning, which was helpful. They started with the sign-up process, then moved to setting up the database, which made sense. However, when I got to the calling tools and dialer section, the instructions seemed a bit out of order. I had to jump back and forth because the dialer setup instructions referenced database features not yet configured. The automatic updates arrived seamlessly at least, updating the software without interruptions, which was good. Telephonic support was available, but I found I had to explain my questions multiple times, making resolution slower. Also, the invoicing and payment process was straightforward overall. The training materials covered much of the software, but the order of learning modules felt uneven. Sometimes, features were introduced before the expected basics were consolidated. Overall, I was able to use the software for remote workflows, but the onboarding steps could be better aligned for smoother progression. I hope future updates will reorder this flow so that everything fits more logically next time someone signs up and gets started with WFHI tools.