Onboarding steps didn’t really click for me
The training and onboarding flow seemed like they should have logically progressed, but for me, it never fully made sense. The initial steps were rushed through with not enough context given, so I found it hard to grasp the workflow set-up initially. The training material jumped between topics without clear transitions, which added to my confusion. I did appreciate that the automatic updates kept the software current, which meant I wasn’t stuck with outdated features. However, the overall sequence of instructions was not intuitive and sometimes felt out of order. I think more structured pacing and clearer guidance would help new users find their footing better. Telephonic support was polite but couldn’t fully bridge the gap left by the onboarding. In the end, the moment it clicked for me was minimal, leaving me unsure about some processes even after trying the training several times.