Onboarding steps confused me and slowed progress
The training and onboarding process didn't follow a very logical sequence from my perspective. Some steps felt out of order, for example, I was trying to use the calling tools before finishing the database setup, which didn't make sense. The training materials were basic but they weren't clearly structured to guide me properly through what I should focus on first. Because of this, I wasted time figuring things out myself, which was frustrating. The software has useful features, but jumping around the workflow made it hard to stay organized. There was also minimal explanation about automatic updates and what impact they'd have. The support team was friendly but couldn't help much with these ordering issues. In the end, the onboarding left me feeling more confused than ready. I wouldn’t say it was totally useless, but it definitely didn’t help me start confidently or efficiently as I hoped.