Onboarding steps confuse karte hain, par training ka ek part theek tha
WFHI ki training aur onboarding process mere liye kaafi frustrating rahi. Mujhe laga tha ki sab steps ek logical sequence mein honge, par paaya ki woh scattered hain. Training videos aur documents milte the, lekin unka koi clear flow nahi tha. Sabse pehle basic software access ke baare mein bataya gaya, jo manageable tha, magar dialer aur calling tools ko samajhna thoda mushkil ho gaya. Onboarding ke dauraan unhone database feature ko introduce kiya, lekin woh timing sahi nahi lagti thi kyunki woh pehle hands-on calling ka experience dene se pehle ana chahiye tha. Automatic updates ke baare mein mujhe pata chalna chahiye tha shayad pause ya schedule karne ka tareeka, kyunki wo kaafi barmid software ko beech mein restart karte hain. Invoice aur payment process thoda confusing raha, aur telephonic support sahi se nahi milta tha jab maine madad mangi. Jo ek achha hisa tha woh tha initial software setup ka clarity, par uske baad sab thoda adhoora lagta tha.