Onboarding steps completely out of order, very frustrating
I was really hoping the training and onboarding process would follow a sensible path to help me get started swiftly and understand the remote workflow software clearly. Unfortunately, what I found was the steps seemed scattered and quite confusing. For example, I was expected to use the calling tools before any proper introduction of the database feature, which felt backwards because the workflow depends highly on proper data management. What added to my frustration was that the training modules jumped between advanced features early on, without laying down the basics first. I expected to see an orderly introduction from setup and simple navigation to complex tasks but the reality was a jumble of mixed topics in no clear sequence. The automatic updates also came mid-way without much warning, which threw off my progress further. This scattered pacing made me lose confidence repeatedly and I could not easily track what I had accomplished or what I needed next. The telephonic support was polite but couldn’t resolve my confusion about the step order. Compared to other training experiences, this one was less structured and caused more trouble than it solved. Overall, the onboarding process badly needed clearer sequencing to make it usable for newcomers.