3 out of 53 of 5Unverified experienceSupport and communication
Onboarding steps: a mixed arrangement
The order of steps in the onboarding flow felt a bit inconsistent throughout my experience. While the initial training setup was streamlined and helped me grasp the basics smoothly, later stages, particularly when integrating the dialer with the database, seemed less intuitive and somewhat disjointed. Calling tools were accessible, but the transition felt abrupt and could have benefited from clearer guidance. The telephonic support came through well when I got stuck on certain features, which balanced out some of the confusion. Overall, the sequence had potential but would be improved if the steps followed a more logical progression, especially for users managing more complex workflows after the initial training phases.