Onboarding step order was confusing
The training and onboarding with WFHI started off promising but the order of steps felt disjointed. After completing initial sign-up, I was asked to use the dialer tools before I had a clear understanding of the database setup, which disrupted my workflow sequence. The training materials themselves were helpful but jumping back and forth between software features caused frustration. The automatic updates were fine and didn't interrupt progress, but overall the flow did not feel particularly sensible. If only the onboarding had guided me through software access, then training, and finally the calling tools, the whole process might have been smoother. As it stands, I felt confused and occasionally overwhelmed by how things were arranged. Despite that, I will say the invoicing and payment steps were easy to complete and clear in communication, so at least that aspect worked without issues.