Onboarding started okay but daily use revealed real issues
At first, the onboarding process seemed okay. The training sessions were informative and the sign-up was straightforward. But once I began using the software daily, the problems became clear. The dialer sometimes froze mid-call, making it hard to keep a steady workflow. Also, the database feature, while fine at the start, occasionally failed to sync updates correctly, which cost me time to fix. On the plus side, the automatic updates happened quietly without breaking anything, so that stood out as a solid part. The telephonic support was somewhat hit or miss; sometimes helpful, other times difficult to reach. These day-to-day inconsistencies made me question if the solution will be reliable in the long run. I wanted to like it more since initial onboarding was smooth, but steady performance is what actually matters.