Onboarding staff responsive but some info was missing
The training and onboarding process was quite straightforward. Whenever I had questions during setup, the representatives responded quickly via calls and sometimes emails. Their replies were usually on point and helped me understand how to operate the calling tools and integrate my database without major hitches. However, I noticed that some detailed explanations on how the automatic updates impact my saved preferences weren’t provided upfront. This led to a couple of surprises when features changed after updates. Apart from that, the invoicing and payment flows were clear as supplied, and I had no issues. Overall, the people involved in onboarding were responsive enough to help me complete the setup, but adding more proactive info about update consequences could enhance the experience further. Still satisfied with how things turned out, though a little more preparation material would be good.