Onboarding setup was one-off, but ongoing support felt lacking
I found the training and onboarding phase to be a one-off intensive setup that required considerable attention initially. While the initial setup covered the software access, dialer functions, and database introductions in depth, it felt like the process expected me to figure out a lot on my own afterward. The ongoing use left me with less structured guidance or follow-up in training. I struggled with navigating some of the automatic updates without much direction. Support was available via telephone but responding times and clarity were inconsistent, which magnified my frustration. The sign-up and invoicing processes themselves were straightforward and well documented. However, the initial heavy investment in training set my expectations for more continuous help which, unfortunately, was not met. This gap is why I rate my experience low despite the software's potential capabilities.