Onboarding sequence needs improvement
You need to rethink the order of your training and onboarding steps. Right now, the process starts with some advanced features before the basics are fully covered, which leaves new users like me confused early on. For example, we jump into the dialer setup before understanding how to manage the database or navigate the main dashboard. This creates frustration as I had to go back and repeat training materials multiple times to catch up on what should have been clear first. Onboardings should ideally build up skill levels gradually, but your current flow seems to assume the user already has a background with similar software tools. However, your training materials themselves are detailed and useful once the chronological confusion is resolved. In future iterations, rearranging the lessons to mirror logical day-to-day use would help a lot. Without that, the learning curve feels unnecessarily steep for new users. I appreciate the content, but you should focus on simplifying the sequence first.