Onboarding sequence caught me off guard
When I started with the training and onboarding, I expected a linear step-by-step process but found some surprises along the way. The initial sign-up was simple, and I was eager to get into the training modules. However, the order in which certain topics were introduced didn’t quite match what I thought made sense — the calling tools and dialer were covered before I fully grasped the database setup, which felt a bit confusing. I noticed I had to jump back and forth between modules to understand how the workflow integrated across the software. The telephonic support was helpful during these moments, but I wished there was clearer direction upfront on which training steps to follow first for a smoother experience. On the positive side, automatic software updates kept the platform reliable as I worked through these phases without significant interruptions. Overall, the sequence made me think twice about what would come next, maybe because I wasn’t fully prepared for the order. It was a mixed experience—not terrible, but some things could be more logically arranged.