Onboarding's technical detail was clearer than I expected
I wasn’t sure what to expect from the training and onboarding, but I found that the initial walkthrough of the calling tools and dialer was very clear, which was a nice surprise. The step-by-step guidance on setting up the database aligned well with what I had hoped to get beforehand. However, some parts of the automatic updates section didn’t match my expectations; it felt a bit brief and I think I could have used more detailed examples to understand potential changes. Still, the telephonic support offered during onboarding was quite helpful, which made up for the lack of depth in some training materials. Overall, the training matched my expectations in the essential areas, especially the live assistance. The one thing that went less well was the limited explanation of how automatic updates might impact my workflows, which left me with some unanswered questions. But on the whole, the experience was positive enough that I feel reasonably prepared to use the platform now, even if a bit more detail would have been better.